Service Startup Failure

Symptom

The service startup failed.

Cause Analysis

• Parameters are set to improper values, resulting in insufficient system resources in the database cluster, or parameter settings do not meet the internal restrictions in the cluster.
• The status of some DNs is abnormal.
• Permissions to modify directories are insufficient. For example, users do not have sufficient permissions for the /tmp directory or the data directory in the cluster.
• The configured port has been occupied.
• The system firewall is enabled.
• The trust relationship between servers of the database in the cluster is abnormal.

Procedure

• Check whether the parameter configurations are improper or meet internal constraints.

  • Log in to the node that cannot be started. Check the run logs and check whether the resources are insufficient or whether the parameter configurations meet internal constraints. For example, if the message "Out of memory" or the following error information is displayed, the resources are insufficient, the startup fails, or the configuration parameters do not meet the internal constraints.

    FATAL: hot standby is not possible because max_connections = 10 is a lower setting than on the master server (its value was 100)

  • Check whether the GUC parameters are set to proper values. For example, check parameters, such as shared_buffers, effective_cache_size, and bulk_write_ring_size that consume much resources, or parameter max_connections that cannot be easily set to a value that is less than its last value. For details about how to view and set GUC parameters, see Configuring Running Parameters.

• Check whether the status of some DNs is abnormal. Check the status of each primary and standby instances in the current cluster using gs_om -t status -detail.

  • If the status of all the instances on a host is abnormal, replace the host.

  • If the status of an instance is Unknown, Pending, or Down, log in to the node where the instance resides as a cluster user to view the instance log and identify the cause. For example:

    2014-11-27 14:10:07.022 CST 140720185366288 FATAL:  database "postgres" does not exist 2014-11-27 14:10:07.022 CST 140720185366288 DETAIL:  The database subdirectory "base/ 13252" is missing.

    If the preceding information is displayed in a log, files stored in the data directory where the DN resides are damaged, and the instance cannot be queried. You cannot execute normal queries to this instance.

• Check whether users have sufficient directory permissions. For example, users do not have sufficient permissions for the /tmp directory or the data directory in the cluster.

  • Determine the directory for which users have insufficient permissions.
  • Run the chmod command to modify directory permissions as required. The database user must have read/write permissions for the /tmp directory. To modify permissions for data directories, refer to the settings for data directories with sufficient permissions.

• Check whether the configured ports have been occupied.

  • Log in to the node that cannot be started and check whether the instance process exists.

  • If the instance process does not exist, view the instance log to check the exception reasons. For example:

    2014-10-17 19:38:23.637 CST 139875904172320 LOG:  could not bind IPv4 socket at the 0 time: Address already in use 2014-10-17 19:38:23.637 CST 139875904172320 HINT:  Is another postmaster already running on port 40005? If not, wait a few secondsand retry.

    If the preceding information is displayed in a log, the TCP port on the DN has been occupied, and the instance cannot be started.

    2015-06-10 10:01:50 CST 140329975478400 [SCTP MODE] WARNING: (sctp bind)         bind(socket=9, [addr:0.0.0.0,port:1024]):Address already in use  --  attempt 10/10 2015-06-10 10:01:50 CST 140329975478400 [SCTP MODE] ERROR: (sctp bind)   Maximumbind() attempts. Die now...

    If the preceding information is displayed in a log, the SCTP port on the DN has been occupied, and the instance cannot be started.

• Run sysctl -a to view the net.ipv4.ip_local_port_range parameter. If this port configured for this instance is within the range of the port number randomly occupied by the system, modify the value of net.ipv4.ip_local_port_range, ensuring that all the instance port numbers in the XML file are beyond this range. Check whether a port has been occupied:

  netstat -anop | grep Port number

  The following is an example:

  [root@MogDB36 ~]# netstat -anop | grep 15970
  tcp        0      0 127.0.0.1:15970         0.0.0.0:*               LISTEN      3920251/mogdb      off (0.00/0/0)
  tcp6       0      0 ::1:15970               :::*                    LISTEN      3920251/mogdb      off (0.00/0/0)
  unix  2      [ ACC ]     STREAM     LISTENING     197399441 3920251/mogdb      /tmp/.s.PGSQL.15970
  unix  3      [ ]         STREAM     CONNECTED     197461142 3920251/mogdb      /tmp/.s.PGSQL.15970

• Check whether the system firewall is enabled.

• Check whether the mutual trust relationship is abnormal. Reconfigure the mutual trust relationship between servers in the cluster.